Returns

The PWR+ Guarantee

  • Free same-day shipping on all in-stock items!
  • 30 Days Money Back Guarantee
  • 24 Months Free Exchange (we pay shipping)
 

Please contact us at support@pwr.plus for RMA authorisation and return instructions

Please include:

a) Order number
b) Product SKU or serial number
c) Describe your concern


PWR+ Limited Warranty

Refund: 30 Days Money Back Guarantee (for any reason)
Exchange: 24 Months


Limitations of Liability


If the product fails during normal and proper use within the warranty period, Pwr+ will, at its discretion, repair or replace the defective parts within the product, or the product itself, with items that are functionally equivalent to that as originally supplied, or better, during the warranty period defined for the model, using new or refurbished parts or units. If the product is under warranty, the ownership of the replaced defective parts will automatically be transferred to Pwr+. All components repaired or replaced by Pwr+ will be under warranty for the remaining period of your warranty.

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, AND PWR+ SPECIFICALLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.

IF THIS PRODUCT FAILS TO WORK AS WARRANTED ABOVE, THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY AND PWR+’ SOLE LIABILITY SHALL BE REPAIR OR REPLACEMENT. PWR+’ MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION UNDER NORMAL USE. ALL PWR+ WARRANTY TERMS AND AGREEMENTS ARE NON-TRANSFERABLE AND ONLY APPLY TO THE ORIGINAL UNIT AND ORIGINAL PURCHASER. PWR+ IS NOT LIABLE FOR A CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.


Exclusions from this Limited Warranty Service


PWR+ does not warrant uninterrupted or error-free operation of this product. Any technical or other support provided for the product under warranty, such as assistance via telephone with “how-to” questions and those regarding product setup and information will be provided without warranties of any kind. The warranty only covers failures or malfunctions that occur during the warranty period and under normal use conditions as well as any material or workmanship defect.

The warranty will not apply to or be valid under conditions including but not limited to the following:

a) The serial number of the PWR+ product, components or accessories has been altered, cancelled, removed, or otherwise not valid as identified by PWR+;
b) The product has been tampered with, repaired and/or modified by non-authorized personnel;
c) The product warranty seals have been broken or altered;
d) There is damage caused by natural disaster, intentional or unintentional misuse, abuse, neglect, acts of war, improper maintenance, or use under abnormal conditions;
e) There is damage caused by accidental drops, spills, fire, or power surges.
f) There is damage from improper installation, improper connection, or use of parts and/or components not manufactured or sold by PWR+;
g) There is damage from use outside of the operation or storage parameters or environment detailed in the User's Manual or reasonably acceptable for similar product usage models deemed industry standard best practices;
h) There is damage to or loss of any program, data or removable storage media, or if there are costs from recovering any program or data;